Zohra's Clean Energy Commitment: Zohra's Clean Energy is committed to delivering top-quality services and products to enhance the energy efficiency of your home and business.

Addressing Concerns:

Understanding that unforeseen issues may arise, we are here to address any questions or concerns you may have. This Complaints Handling Procedure outlines the process to help you resolve issues promptly and achieve the best outcome.

Feedback and Improvement:

Your feedback is highly valued at Zohra's Clean Energy, and we aim to satisfy and delight our customers. Learning from your experiences is integral to our continuous improvement in delivering high-quality products and services.

Timely Resolution:

We strive to find a resolution for your complaint as soon as it is received. In cases requiring a more detailed examination, we commit to providing an outcome within 21 days of the written complaint.

Zohra's Clean Energy's Structured Approach

1. Send Complaint

If dissatisfied with a product or service, lodge a complaint with us by providing the following details:

• Your Zohra's Clean Energy Invoice Reference number (#ZCE-0000-xxxx)
• Your name and contact details
• Nature of the complaint
• Details of steps taken to resolve the complaint
• Conversations with Zohra's Clean Energy relevant to your complaint
• Copies of relevant documentation

Send your complaint to info@zohrascleanenergy.com.

2. Evaluation

We review the information provided and forward it to the appropriate department for thorough examination.

We are committed to resolving your complaint within a timely manner.

3. Response

You will be notified of the receipt of your complaint and provided with an expected timeframe for resolution. We will keep you informed throughout the process. If you need support, please email info@zohrascleanenergy.com. Once your complaint is finalized, we will communicate our findings and any action taken.

4. If You Are Still Not Satisfied

If you are not satisfied with the outcome, you can refer the complaint to the relevant Fair Trading or Consumer Affairs office in your state or territory:

Contact Us

Zohra's Clean Energy

For more information or to address privacy-related matters, contact us at:

Mortdale, NSW Sydney 2223
info@zohrascleanenergy.com
0459823996

Zohra's Clean Energy

australiansolarincentive